Two More Off the List!!

Congratulations are in order for two stores in Region 16. Donna Leiner and her team at 763 in Middletown, NY and Wendy Vittielo and her team in 869 in Kingston, NY.

Both of these stores have been on the remake focus list since the beginning of the program. Both have worked very hard at lowering their remakes in order to no longer be part of the remake focus program. Both have succeeded at getting themselves off the list.

They succeeded with a renewed attitude toward eliminating all unnecessary remakes by committing to some very specific behaviors within their stores.

Donna and her Retail Manager, Adam, committed to lower remakes by selling more premium product, namely AVP lenses. This was a classic "What else can we do?" type of commitment. We don't normally look at selling lenses a vehicle to lower remakes - but they did and as a result they have lowered non-adapts and, in the process, created happier customers. They also renewed their focus around which associates were able to process remakes. With these two specific initiatives in place, they were able to make a significant dent in a short amount of time.

Wendy and her Retail Manager, Heather, were a laser-focused team that had no interest whatsoever to be part of this group. Together, with the help of their Lab Manager, Anthony, created a better process of communication between the retail floor and lab, which was one of their biggest barriers. Wendy and Heather's passion to make this happen is what ultimately drove their team off the list by posting remarkably consistent results over the last 13 weeks.

If you have a minute, give Wendy, Donna, Adam or Heather a call and congratulate them - it was no small feat. While you have them on the phone, ask them for some advice, too - you would be amazed at the wealth of knowledge we have within our own region!

Congratulations to stores 763 and 869 - You guys ROC!!